Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 7–14 business days
- Express Shipping: 4–8 business days
- International Shipping: 10–21 business days (varies by destination)
Please note that delivery times are estimates and may vary due to factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking information to update.
Customs, Duties & Taxes
For international orders, additional customs fees, duties, or taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
Delays & Issues
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances.
If your order is significantly delayed or lost, please contact us and we’ll do our best to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to our support team at:
support@porelliahome.com